City Cable | Fast Reliable Broadband for Every Australian Home

报告故障

Report service issues, outages, or technical problems. We'll investigate and keep you updated on the progress.

Before You Report

Check if there's already a known issue in your area

网络状态

Check for known outages and maintenance in your area

Quick Troubleshoot

Try our automated troubleshooting guide first

Still experiencing issues after checking the above?

须知:请先尝试我们的自助排查指南

我们提供了全面的自助排查指南,帮助您快速、轻松地解决常见问题。在提交故障报告之前,请确保您已按照指南中的步骤进行操作。大多数问题都可以通过这些步骤解决,从而节省您的时间和精力。

Additionally, it will be helpful if you can provide the photo of your device's status, the screenshot of your modem/router's configuration page or any support document.

感谢您的配合!

如果我们的技术人员前往您的场所处理故障问题,而故障原因与您、您的设备或装置有关,而非服务/网络问题,将会收取上门服务费。
请注意,私人设备包括但不限于终端用户调制解调器和路由器、自动拨号器、传真机以及其他非CityCable设备。

Critical Service Issues

For urgent issues affecting business operations or safety

Priority Support

Call during business hours for urgent issues

Call 1300 850 718

Business Priority

Priority support for business customers

Email Business Support

您的故障报告已提交。

您已提交了一份故障报告。
一封确认邮件将发送到您的邮箱。

请填写下面的表格,我们友好的团队之一将与您联系。