报告故障 {"description":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"fault_type","cfef_logic_field_is":"!=","cfef_logic_compare_value":"0","_id":"732c22d"}]},"field_a55b89f":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"fault_type","cfef_logic_field_is":"!=","cfef_logic_compare_value":"0","_id":"732c22d"}]},"field_88a31d0":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"fault_type","cfef_logic_field_is":"!=","cfef_logic_compare_value":"0","_id":"732c22d"}]},"field_f369cfb":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"fault_type","cfef_logic_field_is":"!=","cfef_logic_compare_value":"0","_id":"732c22d"}]},"field_338c040":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"fault_type","cfef_logic_field_is":"==","cfef_logic_compare_value":"Slow Speed","_id":"5917452"}]},"field_7e27d59":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"fault_type","cfef_logic_field_is":"==","cfef_logic_compare_value":"Drop Outs","_id":"5917452"}]},"field_9f64f00":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"fault_type","cfef_logic_field_is":"!=","cfef_logic_compare_value":"0","_id":"732c22d"}]},"field_f0a09b0":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"fault_type","cfef_logic_field_is":"!=","cfef_logic_compare_value":"0","_id":"732c22d"}]},"field_29782a8":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"fault_type","cfef_logic_field_is":"!=","cfef_logic_compare_value":"0","_id":"732c22d"}]},"field_13a4e10":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"fault_type","cfef_logic_field_is":"!=","cfef_logic_compare_value":"0","_id":"732c22d"}]},"field_6b235f7":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"fault_type","cfef_logic_field_is":"==","cfef_logic_compare_value":"Slow Speed","_id":"732c22d"}]}} 须知：请先尝试我们的自助排查指南 我们提供了全面的自助排查指南，帮助您快速、轻松地解决常见问题。在提交故障报告之前，请确保您已按照指南中的步骤进行操作。大多数问题都可以通过这些步骤解决，从而节省您的时间和精力。 此外，在提交故障报告时，您需要上传与问题相关的照片或文件。您可以在执行自助排查过程中收集到这些材料，因此请务必在操作时拍摄或记录相关信息。 如果问题在排查后仍未解决，您可以继续提交故障报告。 感谢您的配合！ * 我已经完成了自我排查，但问题仍未解决。 客户ID* 联系人* 联系电话* 电子邮箱地址* 服务地址* 首选联系方式* 电子邮箱 电话沟通 如果我们的技术人员前往您的场所处理故障问题，而故障原因与您、您的设备或装置有关，而非服务/网络问题，将会收取上门服务费。 请注意，私人设备包括但不限于终端用户调制解调器和路由器、自动拨号器、传真机以及其他非CityCable设备。 * 我同意 主要故障症状* Select Your Fault Symptom No Connectivity Drop Outs Slow Speed Others 请具体描述您的问题* 您是否检查了路由器/调制解调器的电源/网线？* 是 否 是否进行了隔离测试？* 是 否 是否检查了路由器/调制解调器的配置？* 是 否 请提供至少三个网络问题发生的时间点，包括问题开始的时间和持续的时间。* 请提供至少三个网络问题发生的时间点，包括问题开始的时间和持续的时间。* Please attach the photograph of the NTD/NCD/NBN Box if you have one. (Max upload file size is 5M) Please attach the photograph of your router/modem. The photos need to show the device's LED indicators status. * (Max upload file size is 5M) Please attach the photograph of your physical setup (how you connect the router). * (Max upload file size is 5M) Please attach the screenshot of your router/modem's configuration page. The screenshot needs to show what is your WAN/Internet Connection Type. * (Max upload file size is 5M) Please attach the screenshot of your speed test result during the isolation test on three different time. * (Max upload file size is 5M) 提交 关于公司 关于我们 联系我们 TVB 网站指南 主页 产品 常见问题 登录 消费者建议 条款及条件 隐私政策 关键信息摘要 版权所有 © 2024 City Cable Australia Pty Ltd
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