Dear [field id="firstname"],

Welcome to MOCS Internet, your superfast internet service provider!

Service address: [field id="address"], [field id="suburb"], [field id="input_postcode"]
Your Plan: [field id="plan_name"]
硬件设备： [field id="optHardware"] - [field id="optDelivery"]

第一笔费用 $[field id="initial_fee"]
* Some addresses may subject to new connection fee between $110-$660. You will be informed if it is applicable.

What's happen next?

1. The initial fee, which include the first month service fee, hardware, and the delivery fee will be direct debit off your nominated card the following business day(s). The first month service fee will be applied as from the service activation date. Please ensure the card details are correct and there is sufficient fund for the direct debit to avoid dishonour fee. In the cases where the initial fee is failed to direct debit, your application will not be proceeded. To update or change the payment details, please contact our customer service team on 03 9818 2488 as soon as possible.


2. For the service address that required an appointment for service activation, an appointment confirmation email will be sent to you once the appointment is confirmed. Please ensure your nominated email and contact number is accessible.


3. If you would like to have any special request or make any changes to your application, please contact our customer service team on 03 9818 2488 as soon as possible.

How would I know if my service is activated?
Once your service is activated successfully, you will receive a welcome email from us.

Things that you need to consider.

1. If you would like to change the current appointment date, please contact us at least 2 business days before the appointment date. Please note that the appointment availability may take up to 14 business days.


2. Please ensure your nominated mobile number is accessible on the before and on the appointment date.


3. If you would like to terminate your internet service, please contact our customer service team in written at least 30 days prior to the service ended date. You are required to pay up to the service end date.

Thank you for choosing MOCS Internet as your superfast internet service provider.

Warm regards,
Customer Service Team