Dear %%FirstName%%,

Welcome to City Cable Internet, your superfast internet service provider!

Service application date: %%Now%%

Customer Id: %%CustomerID%%

Service address: %%Address%%

Your plan: %%PlanName%%

Hardware: [%%optHardware%%] - %%optDelivery%%


Initial fee: $%%initialFee%%

If you refer a friend, both you and your friend can enjoy $10 off on the next bill. No limit on the number of referrals. The more you refer, the more you save!

What's happen next?

1. The initial fee, which include the first month service fee, hardware, and the delivery fee will be direct debit off your nominated card the following business day(s). The first month service fee will be applied as from the service activation date. Please ensure the card details are correct and there is sufficient fund for the direct debit to avoid dishonour fee. In the cases where the initial fee is failed to direct debit, your application will not be proceeded. To update or change the payment details, please contact our customer service team on 1300 850 718 as soon as possible.


2. An onsite activation appointment may be required for your service address, our customer service team will contact you by phone the following business day(s). Please ensure your nominated contact number is accessible. An appointment confirmation email will be sent to you once the appointment is booked.


3. If you would like to have any special request or make any changes to your application, please contact our customer service team on 1300 850 718 as soon as possible.

How would I know if my service is activated?

1. Once your service is activated successfully, you will receive a welcome email from us.

Things that you need to consider.

1. If you are customer with BYO router, we will send you an email with the connection detail for your BYO router configuration.


2. If there an onsite activation for your service address, our technical support will test the compatibility of the BYO router when they are onsite. If the BYO router is failed to reach to the requested speed, you may purchase the router from our technical support on the spot. The cost of the router will be direct debited off your nominated once the service is activated. If you choose not to purchase a router on the spot, you may not able to access to the Wi-Fi service although the internet connectivity of your address has been activated successfully.


3. If you need to change the appointment date, please contact us at least 2 business days before the appointment date.


4. If our technical support failed to access on the agreed appointment date, an appointment rescheduled fee of $50 will be applied.


5. If you would like to terminate your cable internet service, please contact our customer service team in written at least 7 days prior to the following billing date. You are required to pay up to the service ended date.

Thank you for choosing City Cable Australia as your superfast internet service provider.

If you did not hear from us within the next two business days, please feel free to contact us via email info@citycable.com.au or call us on 1300 850 718 on Monday to Friday, 9:00am - 6:00pm.