Network Status
Current Incidents
Scheduled Maintenance
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Multiple Sites Mar 21, 2025 09:00-11:00 AEDT
Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.
35 Malcolm Street, South Yarra
9 Yarra Street, South Yarra
50 Claremont Street, South Yarra
23-35 Malcolm Street, South Yarra
42 Ralston Street, South Yarra
7 Yarra Street, South Yarra
18 Yarra Street, South Yarra
Service disruptions may be experienced during this window. -
1 Freshwater Place, Southbank Mar 24, 2025 18:00-21:00 AEDT
Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window. Posted on Mar 17, 2025 - 11:14 AEDT
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161 Parramatta Road, Auburn, NSW Mar 25, 2025 00:00-06:00 AEDT
Our up-stream carrier will be performing routine maintenance to their network which will impact customer services at 161 Parramatta Road, Auburn, NSW.
Service disruptions may be experienced during this window.
Past Incidents
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Mar 15, 2025Resolved - Fibre connection is restored. Broken fibre and damaged ducts are fixed, and services are back online. Mar 17, 13:45 AEDTInvestigating -Network fault is causing internet disruption to some of the units. We are working on it to rectify the service. Sorry for the inconvenience. Mar 15, 14:35 AEDT
Service fibre and ducts were damaged by tradesmen working on the ground in the common area. Owner Corporate informed. A major repair is underway.We apologise for any inconvenience caused. Mar 16, 09:00AEDT -
Mar 13, 2025Completed - The scheduled maintenance has been completed. Mar 13, 22:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 13, 17:00 AEDTScheduled - Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites. Sites Affected:
- 8 Waterview Walk, Docklands
- 12 Waterview Walk, Docklands
- 18 Waterview Walk, Docklands
- 100 Harbour Esplanade, Docklands
- 757 Bourke Street, Docklands
Completed - The scheduled maintenance has been completed. Mar 13, 09:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 13, 06:00 AEDTScheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window. Mar 7, 16:39 AEDT -
Mar 11, 2025Resolved - A power issue at site caused a loss of connection. Power has been restored, and services are back online. Mar 11, 13:40 AEDTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Mar 11, 12:36 AEDT
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Mar 6, 2025Completed - The scheduled maintenance has been completed. Mar 6, 22:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 6, 18:00 AEDTScheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed suburbs which will impact customer connections.
- Moorabbin, 3189
- Heatherton, 3202
- St Kilda, 3182
- Mentone, 3194
- Melbourne, 3004
- Ripponlea, 3185
- Cheltenham, 3192
- Elwood, 3184
- Brighton, 3186 Service disruptions may be experienced during this window. Feb 27, 15:00 AEDT
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Mar 5, 2025Resolved - A tripped circuit breaker in the building cased a loss of power to network equipment. Circuit breaker has been reset, and services are back online. Mar 5, 14:14 AEDTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Mar 5, 09:41 AEDT
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Mar 4, 2025Resolved - A power issue in the building caused a loss of power to network equipment. Power has been restored, and services are back online. Mar 4, 14:35 AEDTMonitoring - A fix has been implemented and we are monitoring the results. Mar 4, 14:10 AEDTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Mar 4, 13:40 AEDTResolved - A power issue in the building caused a loss of power to a network edge device. Power has been restored, and services are back online. Mar 4, 10:10 AEDTUpdate - Field engineers have been scheduled to further investigate this incident. ETA 04/03/2025 between 9AM-5PM Mar 3, 14:23 AEDTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Mar 3, 13:53 AEDT
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Mar 3, 2025Resolved - A power issue at site caused a loss of service to the wireless radio connecting this site. Power restored, and services back online. Mar 3, 09:41 AEDTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Mar 3, 00:16 AEDTFeb 27, 2025Completed - The scheduled maintenance has been completed. Feb 27, 15:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 27, 12:00 AEDTScheduled - Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window. Feb 24, 15:55 AEDTFeb 25, 2025Completed - The scheduled maintenance has been completed. Feb 25, 11:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 25, 08:00 AEDTScheduled - Network Engineers will be performing emergency maintenance to network infrastructure at the listed sites which will impact customer connections.
- 23-35 Malcolm Street, South Yarra
- 35 Malcolm Street, South Yarra
- 50 Claremont Street, South Yarra
- 42 Ralston Street, South Yarra
- 7 Yarra Street, South Yarra
- 9 Yarra Street, South Yarra
- 18 Yarra Street, South Yarra
Completed - The scheduled maintenance has been completed. Feb 25, 10:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 25, 08:00 AEDTScheduled - Network Engineers will be performing emergency maintenance to network infrastructure at the listed sites which will impact customer connections.- 29-37 Genoa Street, Moorabbin
- 13 Corporate Dr, Heatherton
- 120 Chesterville Road, Mentone
- 424 Warrigal Road, Heatherton
- 15 Corporate Drive, Heatherton
- 81 Warrigal Road, Mentone
- 7 Balcombe Road, Mentone
- 35 Childers Street, Mentone
- 15 Balcombe Road, Mentone
- 158 Chesterville Road, Cheltenham
- 150-156 Chesterville Road, Cheltenham
- 215 Chesterville Road, Moorabbin
- 47 Capella Crescent, Moorabbin
- 156 Cochranes Road, Moorabbin
- 136 Cochranes Road, Moorabbin
- 105 Cochranes Road, Moorabbin
Feb 24, 2025Resolved - A software issue with an edge device caused a loss of service for several floors. Edge device rebooted, and services restored. Feb 24, 13:03 AEDTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible.Feb 22, 2025Resolved - A power outage in the building caused a loss of power to network equipment. Feb 22, 22:56 AEDTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Feb 22, 16:11 AEDTCompleted - The scheduled maintenance has been completed. Feb 22, 02:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 21, 22:00 AEDTScheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services. Service disruptions may be experienced during this window. Feb 17, 11:59 AEDTFeb 19, 2025Resolved - A water leak in the riser caused a loss of power to network equipment. Power has been restored, and services are back online. Feb 19, 13:07 AEDTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Feb 19, 09:53 AEDTFeb 16, 2025Completed - The scheduled maintenance has been completed. Feb 16, 03:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 16, 01:00 AEDTScheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window. Jan 20, 17:20 AEDTFeb 14, 2025Resolved - A tripped circuit breaker caused a loss of power to network equipment. Power has been restored, and services are back online. Feb 14, 11:16 AEDTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Feb 14, 05:34 AEDTCompleted - The scheduled maintenance has been completed. Feb 14, 07:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 13, 21:00 AEDTScheduled - Network Engineers will be conducting critical emergency maintenance to safeguard our fibre network and prevent a potential large-scale outage. This essential work will temporarily impact customer connections in the following suburbs:- Albert Park 3205
- Brighton 3186
- Cheltenham 3192
- Elwood 3184
- Heatherton 3202
- Melbourne 3004
- Mentone 3194
- Moorabbin 3189
- Ripponlea 3185
- South Melbourne 3205
- South Yarra 3141
- Southbank 3006
- St Kilda 3182
Feb 13, 2025Completed - The scheduled maintenance has been completed. Feb 13, 13:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 13, 11:00 AEDTScheduled - Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window. Feb 12, 13:42 AEDTCompleted - The scheduled maintenance has been completed. Feb 13, 04:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 12, 23:00 AEDTScheduled - Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites. Sites Affected:574 St Kilda Road, Melbourne181 St Kilda Road, Melbourne636 St Kilda Road, MelbourneService disruptions may be experienced during this window. Feb 7, 12:36 AEDT
For planned maintenance or unforeseen incidents that may cause a nbn® outage, check the nbn® network outages page.
Scheduled Maintenance
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2025-03-20
Description Opticomm wishes to advise of a planned maintenance period taking place 20/03 from 08:00 - 16:00 AEDT. During this period, services will be impacted on a rolling basis for up to an hour per interruption Outage Start 2025-03-20 08:00:00 +11:00 Outage End 2025-03-20 16:00:00 +11:00 Outage Duration 8 Hours impacted Locations ALMN : Alamanda LIFE : Life -
2025-04-09
Description Opticomm wishes to advise of upcoming maintenance works in Honeywood WA (HNYW). These works will occur on 09/04/205 through the hours of 8:00 - 16:00 AWST. Services will be interrupted on a rolling basis of 1 hour per interruption. Outage Start 2025-04-09 09:00:00 +08:00 Outage End 2025-04-09 17:00:00 +08:00 Outage Duration 8 Hours impacted Locations HNYA : Honeywood - Aurora HNYW : Honeywood WNDI : Wandi South
Past Incidents
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2025-03-11
Description Opticomm wishes to inform you of a scheduled network event. Engineers will be performing planned maintenance at YABD in Alphington, VIC. During the maintenance window customers will be disconnected from the network and unable to reconnect for up to 2 hours. This maintenance is to complete a backhaul upgrade with our third-party carrier to ensure the ongoing reliability and performance of the network. We apologise for any inconvenience. Outage Start 2025-03-11 00:00:00 +11:00 Outage End 2025-03-11 03:00:00 +11:00 Outage Duration 3 Hours impacted Locations YABD : YarraBend -
2025-03-05
Description Opticomm wishes to advise of an upstream network maintenance being performed by our backhaul provider Telstra, Maintenance period of 00:00 - 06:00 AEDT on the 5th of March. During this period, services will experience an interruption of up to 1.5 hours Outage Start 2025-03-05 00:00:00 +11:00 Outage End 2025-03-05 06:00:00 +11:00 Outage Duration 6 Hours impacted Locations ALMN : Alamanda HARP : Harpley HARQ : Harpley Town Centre LIFE : Life -
2025-03-02
Description Opticomm wishes to advise of a Telstra backhaul planned network maintenance period taking place on 02nd March 2025 from 00:00 AEDT to 06:00 AEDT. During this period, services at BRIC are expected to be impacted by total service loss for up to 5 mins. Outage Start 2025-03-02 00:00:00 +11:00 Outage End 2025-03-02 06:00:00 +11:00 Outage Duration 6 Hours impacted Locations BRIC : Burwood Brickworks -
2025-02-26
Description • Details: We are upgrading the OLT software to enhance network stability and thus there will be loss of all internet services during the maintenance window. Outage Start 2025-02-26 00:00:00 +11:00 Outage End 2025-02-26 06:00:00 +11:00 Outage Duration 6 Hours impacted Locations AGCK : Armstrong Creek ASPR : Aspire ASWE : Aspire West AURA : Aurora CIRC : Circa Apartments CLBD : IQ ENCR : Encore JUNC : The Junction KEW3 : 35 Kenny St KEWO : Hannaville Apartments LICR : 402 Liverpool Road MERY : 33-37 Mentmore Ave NCLE : 141-161 New Canterbury Road QUEN : The Queen RDST : Redstone REKO : Kogarah Grand STBK : Stonybrook STCL : St. Claire STKO : Premiere STMZ : St Moritz VILA : Villawood Place VINE : Victoria and Vine VIVI : Vista Victoria WTWD : Westwood YAGA : Yaringa AGCC : Armstrong Creek C AURB : Aurora CAA ADTRAN DUNO : Due North HACT : 15-21 Hampton Court Road HGST : 143 High St, Preston LCCN : 205 Hardys Rd, Lifestyle Communities MOKO : Monument NICA : The Nielsen Apartments Carlton REK5 : Gallery Collective Kogarah REK8 : The Monroe RUBU : The Ruby SCOM : Sawtell Commons VIKO : Victoria & George WILL : Willow YAGD : Yaringa DASAN -
2025-02-25
Description Engineers will be performing planned maintenance at BRIC in Burwood, VIC. During the maintenance window customers will be disconnected from the network and unable to reconnect for up to 2 hours. This maintenance is to complete a backhaul upgrade with our third-party carrier to ensure the ongoing reliability and performance of the network. We apologise for any inconvenience. Outage Start 2025-02-25 00:00:00 +11:00 Outage End 2025-02-25 03:00:00 +11:00 Outage Duration 3 Hours impacted Locations BRIC : Burwood Brickworks
| Description | Opticomm wishes to inform you of a scheduled network event. Engineers will be performing planned maintenance at YABD in Alphington, VIC. During the maintenance window customers will be disconnected from the network and unable to reconnect for up to 2 hours. This maintenance is to complete a backhaul upgrade with our third-party carrier to ensure the ongoing reliability and performance of the network. We apologise for any inconvenience. | |
|---|---|---|
| Outage Start | 2025-03-11 00:00:00 +11:00 | |
| Outage End | 2025-03-11 03:00:00 +11:00 | |
| Outage Duration | 3 Hours | |
| impacted Locations |
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Scheduled Maintenance
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370 Smith Street Collingwood VIC 2025-03-05
Type: Scheduled Title: #1197 – Network Activity Update - Collingwood VIC Start Date/Time: 2025-03-05 08:00:00 End Date/Time: 2025-03-05 11:00:00 Timezone: Melbourne, AU (AEST/AEDT) As part of our ongoing efforts to enhance service quality, we will be performing a network activity during the scheduled timeframe. While we strive to minimize disruptions, your service might be affected during this period. If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please do not press the reset button on your router. We appreciate your patience and apologize for any inconvenience this may cause.
Past Incidents
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2025-03-06
Title: #1211 – Emergency Maintenance Notification - 370 Smith Street Collingwood VIC Start Date/Time: 2025-03-06 07:00:00 End Date/Time: 2025-03-06 11:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
2025-03-05
Title: #1197 – Network Activity Update - 370 Smith Street Collingwood VIC Start Date/Time: 2025-03-05 08:00:00 End Date/Time: 2025-03-05 11:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
2025-02-26
Title: #1186 – Network Maintenance - 19 Kombi Street Bokarina QLD Start Date/Time: 2025-02-26 07:00:00 End Date/Time: 2025-02-26 09:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
2025-02-25
Title: #1200 – Network Activity Update - 3 Mckillop Street Rothwell QLD Start Date/Time: 2025-02-25 06:00:00 End Date/Time: 2025-02-25 10:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
2025-02-20
Title: #1178 – Network Maintenance - 301 King Street Melbourne VIC Start Date/Time: 2025-02-20 07:00:00 End Date/Time: 2025-02-27 09:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
2025-02-19
Title: #1183 – Upstream Network Maintenance - 153 Government Road Richlands QLD Start Date/Time: 2025-02-19 05:00:00 End Date/Time: 2025-02-19 07:00:00 Timezone: Melbourne, AU (AEST/AEDT)
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