Report Fault – City Cable

Report a Fault

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Notice: Try Our Self-Troubleshooting Guides First

We have provided comprehensive self-troubleshooting guides to help you resolve common issues quickly and easily. Before submitting a fault report, please make sure you have followed the steps outlined in these guides(click here for self-troubleshooting guides). Most issues can be resolved through these steps, saving you time and effort.

Additionally, when submitting a fault report, you will be required to upload photos or documents related to the issue. These materials can often be obtained during the self-troubleshooting process, so be sure to capture them as you follow the guide.

If the problem persists after troubleshooting, you can proceed with reporting the fault.

Thank you for your cooperation!

* I have done the self-troubleshooting but the problem is not fixed.

Customer ID *

Contact Person *

Contact Number *

Email Address *

Service Address *

Prefer contact method *

Email Phone Call

An incorrect call-out fee will be applied in the event that our technician attend to your premise for a fault condition, and the cause of the fault is associated with you, your Equipment or devices, rather than the Service/Network.

Please note that private equipment includes but is not necessarily limited to items such as end user modems and routers, auto diallers, fax machines, and other non-CityCable equipment.

* I Agree

Primary Fault Symptom *

Describe Your Issue specificly *

Have you checked Power/Cable to your Router/Modem? *

Yes No

Performed Isolation Testing? *

Yes No

Check Router/Modem's configuration? *

Yes No

Please provide at least three timestamps when your network problem occurred. Including when it started and how long it lasted. *

Please attach the photograph of the NTD/NCD/NBN Box if you have one. (Max upload file size is 2M)

Please attach the photograph of your router/modem. The photos need to show the device's LED indicators status. * (Max upload file size is 2M)

Please attach the photograph of your physical setup (how you connect the router). * (Max upload file size is 2M)

Please attach the screenshot of your router/modem's configuration page. The screenshot needs to show what is your WAN/Internet Connection Type. * (Max upload file size is 2M)

Please attach the screenshot of your speed test result during the isolation test on three different time. * (Max upload file size is 2M)

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Critical Information Summary

Report a Fault

Notice: Try Our Self-Troubleshooting Guides First

An incorrect call-out fee will be applied in the event that our technician attend to your premise for a fault condition, and the cause of the fault is associated with you, your Equipment or devices, rather than the Service/Network.

Please note that private equipment includes but is not necessarily limited to items such as end user modems and routers, auto diallers, fax machines, and other non-CityCable equipment.

COMPANY

SITEMAP

CONSUMER ADVISE

Copyright © 2024 City Cable Australia Pty Ltd

Your Fault Ticket is Submitted

You have submitted a fault ticket.
A confirmation email will be sent to your email.

Please complete the form below and one of our friendly team will follow up with you.

Report a Fault

Notice: Try Our Self-Troubleshooting Guides First

An incorrect call-out fee will be applied in the event that our technician attend to your premise for a fault condition, and the cause of the fault is associated with you, your Equipment or devices, rather than the Service/Network.

Please note that private equipment includes but is not necessarily limited to items such as end user modems and routers, auto diallers, fax machines, and other non-CityCable equipment.

COMPANY

SITEMAP

CONSUMER ADVISE

Copyright © 2024 City Cable Australia Pty Ltd

Your Fault Ticket is Submitted

You have submitted a fault ticket. A confirmation email will be sent to your email.

Please complete the form below and one of our friendly team will follow up with you.

You have submitted a fault ticket.
A confirmation email will be sent to your email.