Network Status
Current Incidents
Multiple Sites
Monitoring – A fix has been implemented and we are monitoring the results.
May 30, 2025 – 10:43 AEST
May 30, 2025 – 10:43 AEST
Identified – Network engineers are continuing to implement a permanent fix for this incident. Further updates to be provided.
May 29, 2025 – 21:54 AEST
May 29, 2025 – 21:54 AEST
Monitoring – A fix has been implemented, and customers are advised to power off their router for 10 minutes before reconnecting.
May 29, 2025 – 13:23 AEST
May 29, 2025 – 13:23 AEST
Investigating – Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
Sites Affected:
623 Little Bourke St, Melbourne 3000
356 Collins St, Melbourne 3000
533 Little Lonsdale Street, Melbourne 3000
91 William Street, Melbourne 3000
607 Bourke Street, Melbourne 3000
451 Little Bourke Street, Melbourne 3000
600 Bourke Street, Melbourne 3000
470 Collins Street, Melbourne 3000
454 Collins Street, Melbourne 3000
480 Collins Street, Melbourne 3000
452 Flinders Street, Melbourne 3000
224 Queen Street, Melbourne 3000
620 Collins Street, Melbourne 3000
483 Swanston Street, Melbourne 3000
25-27 Therry Street, Melbourne 3000
181 A’Beckett Street, Melbourne 3000
668 Bourke Street, Melbourne 3000
568 Collins Street, Melbourne 3000
560 Lonsdale Street, Melbourne 3000
474 Flinders Street, Melbourne 3000
462 Elizabeth Street, Melbourne 3000
327 La Trobe Street, Melbourne 3000
318 Queen Street, Melbourne 3000
250 Elizabeth Street, Melbourne 3000
157 A’Beckett Street, Melbourne 3000
9-23 Mackenzie Street, Melbourne 3000
555 Flinders Street, Melbourne 3000
127-141 Abeckett Street, Melbourne 3000
299 Queen Street, Melbourne 3000
190 Queen Street, Melbourne 3000
315 La Trobe Street, Melbourne 3000
340 Russell Street, Melbourne 3000
336 Russell Street, Melbourne 3000
68 La Trobe Street, Melbourne 3000
228 La Trobe Street, Melbourne 3000
22-24 Jane Bell Lane, Melbourne 3000
105 Batman Street, West Melbourne 3003
58 Jeffcott Street, West Melbourne 3003
33 Batman Street, West Melbourne 3003
118 Dudley Street, West Melbourne 3003
18 Waterview Walk, Docklands 3008
757 Bourke Street, Docklands 3008
198 Harbour Esplanade, Docklands 3008
100 Harbour Esplanade, Docklands 3008
60 Siddeley Street, Docklands 3008
274 Ballarat Rd, Footscray 3011
2 Ballarat Road, Footscray 3011
2 Cobden Street, North Melbourne 3051
800 Sydney Road, Brunswick 3056
416 Gore Street, Fitzroy 3065
150 Kerr Street, Fitzroy 3065
452 Johnston Street, Abbotsford 3067
590 Camberwell Road, Camberwell 3124
770D Toorak Road, Glen Iris 3146
770C Toorak Road, Glen Iris 3146
770B Toorak Road, Glen Iris 3146
770A Toorak Road, Glen Iris 3146
826-846 Lorimer Street, Port Melbourne 3207
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
May 29, 2025 – 13:14 AEST
Scheduled Maintenance
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200 Spencer Street, Melbourne Jun 2, 2025 13:00-17:00 AEST
Network Engineers will be performing routine maintenance to our network which will affect customer service at this site. Maintenance duration will be 15-30 minutes.
Service disruptions may be experienced during this window.
Posted on May 30, 2025 - 16:30 AEST -
Multiple Sites Jun 8, 2025 00:00-04:00 AEST
Network Engineers will be performing routine maintenance to ouur network which will affect customer services at multiple sites. Sites Affected:
- 3 Greeves Street, St Kilda
- 5 Greeves Street, St Kilda
- 7 Greeves Street, St Kilda
- 21 Inkerman Street, St Kilda
- 33 Inkerman Street, St Kilda
- 8 Blanche Street, St Kilda
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Multiple Sites Jul 2, 2025 00:00-04:00 AEST
Network Engineers will be performing routine maintenance to ouur network which will affect customer services at multiple sites. Sites Affected:
- 21 Marine Parade, St Kilda 3182
- 12 Marine Parade, St Kilda 3182
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Multiple Sites Jul 8, 2025 00:00-04:00 AEST
Network Engineers will be performing routine maintenance to ouur network which will affect customer services at multiple sites. Sites Affected:
- 8 Blanche Street, St Kilda 3182
- 5 Greeves Street, St Kilda 3182
- 7 Greeves Street, St Kilda 3182
- 33 Inkerman Street, St Kilda 3182
- 3 Greeves Street, St Kilda 3182
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Past Incidents
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May 30, 2025
12 Claremont St, South Yarra
Resolved - A power outage in the building caused a loss of power to network devices. Power has been restored, and services are back online. May 30, 11:51 AESTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. May 30, 11:29 AEST83 Whiteman Street. Southbank
Resolved - An electrical issue within the building caused a loss of power to network devices. Power has been restored, and services are now back online. May 30, 10:04 AESTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. May 30, 01:37 AEST432 St Kilda Road, St Kilda
Resolved - Electrical maintenance within the building caused a loss of power to network devices. Power has been restored, and services are back online. May 30, 08:06 AESTUpdate - DGtek field technicians have been unable to resolve this issue, and will re-attend Friday 30/05 at 9AM May 29, 18:38 AESTUpdate - DGtek field technicians have been dispatched to investigate further. ETA 3:30PM May 29, 15:10 AESTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.We apologise for any inconvenience caused and are working to resolve issue as soon as possible. May 29, 13:10 AEST -
May 29, 2025
432 St Kilda Road, St Kilda
Resolved - A power issue in the building caused a loss of connectivity. Power has been restored, and services are back online. May 29, 12:47 AESTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. May 29, 12:36 AESTMultiple Sites
Completed - The scheduled maintenance has been completed. May 29, 01:01 AESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 28, 22:00 AESTScheduled - Network Engineers will be performing routine maintenance to ouur network which will affect customer services at multiple sites. Sites Affected:- 623 Little Bourke St, Melbourne 3000
- 356 Collins St, Melbourne 3000
- 533 Little Lonsdale Street, Melbourne 3000
- 91 William Street, Melbourne 3000
- 607 Bourke Street, Melbourne 3000
- 451 Little Bourke Street, Melbourne 3000
- 600 Bourke Street, Melbourne 3000
- 470 Collins Street, Melbourne 3000
- 454 Collins Street, Melbourne 3000
- 480 Collins Street, Melbourne 3000
- 452 Flinders Street, Melbourne 3000
- 224 Queen Street, Melbourne 3000
- 620 Collins Street, Melbourne 3000
- 483 Swanston Street, Melbourne 3000
- 25-27 Therry Street, Melbourne 3000
- 181 A'Beckett Street, Melbourne 3000
- 668 Bourke Street, Melbourne 3000
- 568 Collins Street, Melbourne 3000
- 560 Lonsdale Street, Melbourne 3000
- 474 Flinders Street, Melbourne 3000
- 462 Elizabeth Street, Melbourne 3000
- 327 La Trobe Street, Melbourne 3000
- 318 Queen Street, Melbourne 3000
- 250 Elizabeth Street, Melbourne 3000
- 157 A'Beckett Street, Melbourne 3000
- 9-23 Mackenzie Street, Melbourne 3000
- 555 Flinders Street, Melbourne 3000
- 127-141 Abeckett Street, Melbourne 3000
- 299 Queen Street, Melbourne 3000
- 190 Queen Street, Melbourne 3000
- 315 La Trobe Street, Melbourne 3000
- 340 Russell Street, Melbourne 3000
- 336 Russell Street, Melbourne 3000
- 68 La Trobe Street, Melbourne 3000
- 228 La Trobe Street, Melbourne 3000
- 22-24 Jane Bell Lane, Melbourne 3000
- 105 Batman Street, West Melbourne 3003
- 58 Jeffcott Street, West Melbourne 3003
- 33 Batman Street, West Melbourne 3003
- 118 Dudley Street, West Melbourne 3003
- 18 Waterview Walk, Docklands 3008
- 757 Bourke Street, Docklands 3008
- 198 Harbour Esplanade, Docklands 3008
- 100 Harbour Esplanade, Docklands 3008
- 60 Siddeley Street, Docklands 3008
- 274 Ballarat Rd, Footscray 3011
- 2 Ballarat Road, Footscray 3011
- 2 Cobden Street, North Melbourne 3051
- 800 Sydney Road, Brunswick 3056
- 416 Gore Street, Fitzroy 3065
- 150 Kerr Street, Fitzroy 3065
- 452 Johnston Street, Abbotsford 3067
- 590 Camberwell Road, Camberwell 3124
- 770D Toorak Road, Glen Iris 3146
- 770C Toorak Road, Glen Iris 3146
- 770B Toorak Road, Glen Iris 3146
- 770A Toorak Road, Glen Iris 3146
- 826-846 Lorimer Street, Port Melbourne 3207
Service disruptions may be experienced during this window. May 1, 18:20 AESTMultiple Sites
Completed - The scheduled maintenance has been completed. May 29, 01:00 AESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 28, 22:00 AESTScheduled - Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites. Sites Affected:- 28 Clarendon Street, Southbank 3006
- 50 Lorimer Street, Docklands 3008
- 100 Harbour Esplanade, Docklands 3008
- 826-846 Lorimer Street, Port Melbourne 3207
- 22-36 Walsh Street, West Melbourne 3003
- 478 St Kilda Road, Melbourne 3004
Service disruptions may be experienced during this window. May 2, 13:56 AEST -
May 25, 2025
12 Marine Parade, St Kilda
Resolved - Power cables were discovered to have been disconnected from network equipment. Cables reconnected by field crew, and services restored. May 25, 16:48 AESTUpdate - A DGtek field technician has been scheduled to investigate this incident further. ETA 3PM. May 25, 13:48 AESTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. May 24, 13:12 AEST -
May 21, 2025
Multiple Sites
Completed - The scheduled maintenance has been completed. May 21, 04:00 AESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 21, 00:00 AESTScheduled - Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites. Sites Affected:- 434 St Kilda Road, Melbourne 3004
- 424 St Kilda Road, Melbourne 3004
Service disruptions may be experienced during this window. May 6, 09:18 AEST -
May 16, 2025Multiple SitesCompleted - The scheduled maintenance has been completed. May 16, 02:00 AESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 15, 23:00 AESTScheduled - Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites. Sites Affected: 148 Wells Street, Southbank28 Freshwater Place, Southbank99 Queens Bridge Street, Southbank28 Clarendon Street, Southbank2 Southbank Boulevard, Southbank6 Riverside Quay, Southbank8 Kavanagh Street, Southbank88 Southbank Boulevard, Southbank7 Riverside Quay, Southbank38 Kavanagh Street, Southbank33 City Road, Southbank269-283 City Road, Southbank22 Kavanagh Street, Southbank1 Freshwater Place, Southbank86-92 Kavanagh Street, Southbank99 Whiteman Street, Southbank83 Whiteman Street, Southbank79 Whiteman Street, Southbank63 Whiteman Street, Southbank55 Southbank Boulevard, Southbank241 City Road, Southbank22-24 Dorcas Street, Southbank183 City Road, Southbank178-180 City Road, Southbank173 City Road, Southbank163 City Road, Southbank100 Kavanagh Street, Southbank109 Clarendon Street, Southbank1 Riverside Quay, Southbank151-153 Clarendon Street, Southbank39 Dorcas Street, South Melbourne38 Bank Street, South Melbourne28 Bank Street, South Melbourne69 Dorcas Street, South Melbourne63 Dorcas Street, South Melbourne Service disruptions may be experienced during this window. Apr 9, 14:10 AEST
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May 14, 2025566 St Kilda Road, MelbourneCompleted - The scheduled maintenance has been completed. May 14, 19:00 AESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 14, 18:00 AESTScheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window. May 1, 13:14 AESTMultiple SitesCompleted - The scheduled maintenance has been completed. May 14, 04:00 AESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 14, 00:00 AESTScheduled - Our up-stream carrier will be performing routine maintenance to their network which will affect customer services at multiple sites. Sites Affected: 100 Albert Road, South Melbourne 3205102 Albert Road, South Melbourne 320563 Stead Street, South Melbourne 320560 Albert Road, South Melbourne 320520-22 Albert Road, South Melbourne 320524 Albert Road, South Melbourne 3205148-160 Albert Road, South Melbourne 3205132-138 Albert Road, South Melbourne 3205 Service disruptions may be experienced during this window. May 2, 11:05 AEST
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May 13, 202521 Rose Street, FitzroyResolved - An issue with the third party wireless backhaul servicing this site caused a loss of service. Services have been restored. May 13, 23:33 AESTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. May 13, 21:52 AEST483 Swanston Street, MelbourneResolved - A power issue at site caused a loss of power to network devices. Power has been restored, and services are back online. May 13, 23:29 AESTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. May 13, 21:51 AEST39 Dorcas Street, South MelbourneCompleted - The scheduled maintenance has been completed. May 13, 16:00 AESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 13, 15:00 AESTScheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window. May 6, 10:28 AEST12-14 Dickens Street, ElwoodCompleted - The scheduled maintenance has been completed. May 13, 10:00 AESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 13, 09:00 AESTScheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window. Apr 30, 12:46 AEST
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May 10, 202569 Dorcas Street, South MelbourneResolved - A faulty UPS caused a loss of connection to network equipment. UPS bypassed, and power restored. May 10, 17:05 AESTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. May 10, 09:59 AEST39 Dorcas Street, South MelbourneResolved - A faulty UPS caused a loss of connection to network equipment. UPS bypassed, and power restored. May 10, 17:05 AESTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. May 10, 11:25 AEST
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May 7, 202588 Beaconsfield Parade, Albert ParkCompleted - The scheduled maintenance has been completed. May 7, 04:00 AESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 7, 00:00 AESTScheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window. May 1, 12:12 AEST
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May 4, 2025Resolved - A faulty UPS caused a loss of power to network devices. UPS bypassed, and services restored. May 4, 10:54 AESTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. May 3, 15:52 AEST
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Apr 30, 2025
352-358 Canterbury Road
- Engineers have observed network alarms at the site, which are causing disruption to some customer services. Engineers are now investigating the issue. 12:43 AM 30/04/2025 Update - An electrical fault at off-site facilities is affecting the network service. ETA mid-day. 1:06AM 30/04/2025 Update - The electrical fault has been resolved. The internet service is restored. Keep monitoring the connection. 10:55AM 30/04/2025 Resolved - The internet service is restored and stable. 2PM 30/04/2025 -
Apr 16, 2025Completed - The scheduled maintenance has been completed. Apr 16, 09:00 AESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 16, 08:00 AESTScheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window. Apr 8, 14:03 AESTResolved - A power issue at site caused a loss of connection to network equipment. Power has been restored, and services are back online. Apr 16, 04:36 AESTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Apr 16, 04:05 AESTCompleted - The scheduled maintenance has been completed. Apr 16, 03:00 AESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 15, 23:00 AESTScheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window. Apr 7, 10:29 AEST
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Apr 15, 2025Resolved - Damaged devices have been replaced, and services are back online. Apr 15, 13:54 AESTUpdate - The water leak has been resolved, however damage has occurred to network equipment. DGtek field engineers have been dispatched to repair or replace the damaged equipment. Apr 15, 10:25 AESTIdentified - A water leak in the building has caused a loss of power to network equipment within the building. Building management is currently working to resolve the water leak. Further updates to be provided as the come to us. Apr 15, 08:29 AESTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Apr 14, 22:15 AESTCompleted - The scheduled maintenance has been completed. Apr 15, 12:00 AESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 15, 10:00 AESTScheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window.
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Apr 13, 2025Completed - The scheduled maintenance has been completed. Apr 13, 06:00 AESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 12, 21:00 AESTScheduled - Network Engineers will be performing emergency maintenance to our network which will affect customer services at multiple sites. Sites Affected:356 Collins St, Melbourne350 Collins Street, MelbourneService disruptions may be experienced during this window.
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Apr 12, 2025Resolved - This incident has been resolved. Apr 12, 08:33 AESTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
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Apr 10, 2025Completed - The scheduled maintenance has been completed. Apr 10, 04:00 AESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 9, 23:00 AESTScheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window.
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Apr 9, 2025Multiple SitesCompleted - The scheduled maintenance has been completed. Apr 9, 07:00 AESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 9, 05:00 AESTScheduled - Network Engineers will be performing routine maintenance to ouur network which will affect customer services at multiple sites. Sites Affected:
- 568 Collin Street, Melbourne
- 623 Little Bourke St, Melbourne
- 533 Little Lonsdale Street, Melbourne
- 607 Bourke Street, Melbourne
- 333 Queen Street, Melbourne
- 600 Bourke Street, Melbourne
- 5 Flockhart Street, Abbotsford
- 353 Napier Street, Fitzroy
- 300 Young Street, Fitzroy
- 18 Grosvenor Street, Abbotsford
- 8 Grosvenor Street, Abbotsford
- 11 Flockhart Street, Abbotsford
- 8 Franklin Street, Melbourne
- 601 Victoria Street, Abbotsford
- 620 Collins Street, Melbourne
- 58 Jeffcott Street, West Melbourne
- 483 Swanston Street, Melbourne
- 416 Gore Street, Fitzroy
- 33 Batman Street, West Melbourne
- 25-27 Therry Street, Melbourne
- 2 Cobden Street, North Melbourne
- 150 Kerr Street, Fitzroy
- 181 A'Beckett Street, Melbourne
- 118 Dudley Street, West Melbourne
- 668 Bourke Street, Melbourne
- 568 Collins Street, Melbourne
- 198 Harbour Esplanade, Docklands
- 9-23 Mackenzie Street, Melbourne
- 228 La Trobe Street, Melbourne
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Apr 7, 2025
200 Spencer Street
Resolved - The power maintenance in the building is finished. The internet connection is now fixed. Update - The Power issue is still affecting the internet connection. Check with the building manager for the solution. Update - The internet issue is fixed. Still monitoring the service.Update - The building manager confirmed that there are power outages in the building. The electricians are checking the power floor by floor. The issue should be able to be finished by 12 PM.Investigating - Engineers have observed network alarms at the listed site, which are causing disruption to some customer services. The support team is contacting the building manager for details. We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
For planned maintenance or unforeseen incidents that may cause a nbn® outage, check the nbn® network outages page.
Current Incident
Scheduled Maintenance
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2025-06-03
Description Opticomm wishes to advise of planned works we are undertaking · Scope of works: Maintenance of all the services. · Maintenance Period: 6 Hour · Disruption Period: 3 hours · Affected Location and Community: Mascot, 2020 (KIR2, MSCT, MTUN, PARQ), Marrickville, 2204 (APTR) Thank You Opticomm NOC Outage Start 2025-06-03 00:00:00 +10:00 Outage End 2025-06-03 06:00:00 +10:00 Outage Duration 6 Hours impacted Locations APTR : Aperture KIR2 : Kiara North MSCT : Mascot Central MTUN : Meriton Unity PARQ : The Parque -
2025-06-09
Description Opticomm wishes to advise of a planned works period, being undertaken by our upstream carrier Optus • Scope of works: Upstream Maintenance • Maintenance Period: 09/06/2025 00:00 - 09/06/2025 06:00 • Disruption Period: 6 Hours • Affected Location and Community: The Grove (NGWL), Iskia (ISKI), ACT Outage Start 2025-06-09 00:00:00 +10:00 Outage End 2025-06-09 06:00:00 +10:00 Outage Duration 6 Hours impacted Locations ISKI : Iskia NGWL : The Grove Description Opticomm wishes to advise of a planned works period, being undertaken by our upstream carrier • Scope of works: Backhaul Provider Fibre Change • Maintenance Period: 09/06/2025 23:59 - 10/06/2025 06:59 • Disruption Period: 7 Hours • Affected Location and Community: Canterbury Lakes (CBLR), Evergreen Links (EGLK), Evergreen Waters (EGWT), Gladeville (GLDV), Golden Grove (GOLD), Grand Lakes (GDLK), Grange (GNVL), Greenvale Gardens (GVGD), Lara Central (LACE), Lara Industrial Park (LADP), Lara Views (LARA), YarraBend (YABD), Zeally Sands (ZEAL), Watttle (WATT) Thank you, Opticomm NOC Outage Start 2025-06-09 23:59:00 +10:00 Outage End 2025-06-10 06:59:00 +10:00 Outage Duration 7 Hours impacted Locations CBLR : Canterbury Lakes EGLK : Evergreen Links EGWT : Evergreen Waters GDLK : Grand Lakes GLDV : Gladeville GNVL : Grange GOLD : Golden Grove GVGD : Greenvale Gardens LACE : Lara Central LADP : Lara Industrial Park LARA : Lara Views WATT : Wattle YABD : YarraBend ZEAL : Zeally Sands
Past Incidents
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2025-05-30
Description Opticomm is aware of a network disruption impacting internet services in Wandi, WA 6167 (HNYW and HYWD) and is currently investigating. Further updates will follow. Outage Start 2025-05-30 13:30:00 +10:00 Outage End 2025-05-30 15:00:00 +10:00 impacted Locations HNYA : Honeywood - AuroraHNYW : HoneywoodHYWD : HoneywoodsWNDI : Wandi South -
2025-05-15
Description Opticomm wishes to advise of a planned network maintenance being carried out by our upstream carrier Optus on the 15/05 from 00:00 to 06:00 services in Victoria Harbour (DOK5) will be impacted during this period. Outage Start 2025-05-15 00:00:00 +10:00 Outage End 2025-05-15 06:00:00 +10:00 impacted Locations 883C : 883 Collins Street 888C : 888 Collins Street 889C : 889 Collins Street CLWF : No.1 Collins Wharf COVO : Concavo DOK5 : Victoria Harbour KGWY : 278 Kings Way MQC2 : Two Melbourne Quarter -
2025-04-30
Description • Details: • Disruption Start Time: 07:50 • Affected Location and Community: CLSL • Impact of Disruption: All service • Next expected update: Update 09:42 - We have engaged our field team to investigate the impacted site. Update will be provided once ETA is confirmed. Update 09:45 - The backhaul provider has confirmed this is a backhaul provider issue, no ETA has been confirmed yet. Updates will be provided once they become available. Update 10:44 - The Opticomm technician has arrived at the impacted site and is currently investigating. Updates will follow as soon as they become available Outage Start 2025-04-30 07:50:00 +10:00 Outage End 2025-04-30T11:15:07+10:00 impacted Locations CLES : Esperance CLSL : Sanctuary Lakes -
2025-04-23
Description Opticomm is aware of a network disruption impacting internet services in Point Cook, VIC 3030 (ALMN) and is currently investigating. Further updates will follow. Outage Start 2025-04-23 15:05:00 +10:00 Outage End 2025-04-24T03:23:05+10:00 impacted Locations ALMN : Alamanda LIFE : Life -
2025-04-16
Description Opticomm wishes to inform you of a scheduled network event. Engineers will be performing planned maintenance at BRIC in Burwood East, VIC. During the maintenance window customers will be disconnected from the network and unable to reconnect for up to 2 hours. This maintenance is to complete a backhaul upgrade to ensure the ongoing reliability and performance of the network. We apologise for any inconvenience. Outage Start 2025-04-16 00:00:00 +10:00 Outage End 2025-04-16 03:00:00 +10:00 impacted Locations BRIC : Burwood Brickworks -
2025-04-15
Description Opticomm wishes to advise of emergency maintenance taking place in Honeywood, WA (HYWD) to resolve free to air TV faults. No service disruption is expected during this period, this is a hazard notice only. Maintenance will be carried out from 1PM - 7PM today local time Outage Start 2025-04-15 13:00:00 +08:00 Outage End 2025-04-15 19:00:00 +08:00 impacted Locations HNYW : Honeywood HYWD : Honeywoods WNDI : Wandi South -
2025-04-13
Description Opticomm is aware of an unplanned network disruption impacting TV services in HYWD (Wandi). We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate. Outage Start 2025-04-13 22:00:00 +08:00 Outage End 2025-04-15T14:45:07+10:00 impacted Locations HNYW : Honeywood HYWD : Honeywoods WNDI : Wandi South -
2025-04-09
Description Opticomm wishes to advise of upcoming maintenance works in Honeywood WA (HNYW). These works will occur on 09/04/205 through the hours of 8:00 - 16:00 AWST. Services will be interrupted on a rolling basis of 1 hour per interruption. Outage Start 2025-04-09 09:00:00 +08:00 Outage End 2025-04-09 17:00:00 +08:00 Outage Duration 8 Hours impacted Locations HNYA : Honeywood - Aurora HNYW : Honeywood WNDI : Wandi South -
2025-04-08
Description OptiComm advises that our network is experiencing an issue at Point Cook, VIC 3030 (ALMN). An emergency reboot of network equipment is required, and affected services are expected to be offline for approximately 60-120 minutes. The reboot will commence in the next 15 minutes. We apologise for the inconvenience caused. Update 08/04 12:26: The work is still in prgoress and it needs to be extended for another 30 minutes. Outage Start 2025-04-08 10:30:00 +10:00 Outage End 2025-04-08T14:00:49+10:00 impacted Locations ALMN : Alamanda LIFE : Life -
2025-04-06
Description Opticomm wishes to advise of planned network maintenance by Optus. The sites listed below may experience a break to service during the change window. HOME - HOME (by Caydon) OPC Alphington VIC 3078 YABD - YarraBend OPC Alphington VIC 3078 YABN - YarraBend-Nokia OPC Alphington VIC 3078 JFDR - 33 Janefield Drive OPC Bundoora VIC 3083 CCLR - Chancellor OPC Bundoora VIC 3083 PRCR - Princeton Rise OPC Bundoora VIC 3083 Change description: Network upgrade Outage Start 2025-04-06 23:59:00 +10:00 Outage End 2025-04-07 07:00:00 +10:00 impacted Locations CCLR : Chancellor HOME : HOME (by Caydon) JFDR : 33 Janefield Drive PRCR : Princeton Rise UNHI : University Hill YABD : YarraBend YABN : YarraBend-Nokia Description Opticomm is aware of a network disruption impacting internet services in Point Cook, VIC 3030 (ALMN) and is currently investigating. Further updates will follow. Update_ The engineering team has identified the issue, and a reboot of the OLT is required to restore the affected services. The OLT will be rebooted at 5:30 PM. Outage Start 2025-04-06 17:07:00 +10:00 Outage End 2025-04-06T22:23:43+10:00 impacted Locations ALMN : Alamanda LIFE : Life -
2025-04-03
Description • Details: • Disruption Start Time: 03/04/2025 22:10 • Affected Location and Community: Jordan Springs, NSW (JNSP) • Impact of Disruption: Service degradation, packet loss or slow speeds during peak periods • Next expected update: 04/04/2025 01:00 Update 03:26 4/4 - This is due to a fiber cut on the Optus network, which is under investigation. No ETR was provided by Optus at this time. Update 05:10 04/04 - Optus have advised of an ETR of 4 hours due to the complexity of reaching the location. Update 07:56 04/04 - Services appear to have restored at this time, however we are awaiting official confirmation from Optus that repairs are complete. Outage Start 2025-04-03 22:10:00 +11:00 Outage End 2025-04-04T10:12:14+10:00 impacted Locations CPJS : 1 Caribbean Pde HLDR : 152 Henry Lawson Ave Werrington County JNSP : Jordan Springs JSP2 : Jordan Springs- 2 LSPD : KALA -
2025-04-01
Description Opticomm is aware of a network disruption impacting internet services at ILWR & 7ILR in NSW and is currently investigating. Further updates will be provided shortly. We apologise for the impact on End-users Update 1/4 11:00 AM: We have engaged our field team to investigate the impacted site. Update will be provided once ETA is confirmed. Update 1/4 12:40 AM: Technician ETA 14:30 PM. Further updates will follow pending technician investigation. Update 1/4 15:38 PM: Our field technician is still assessing the fault. Site will need to be re-attended tomorrow. Update 02/04 7:20: Resource allocation is in process. Tech ETA to be confirmed. Next expected update 9:30 Update 02/04 15:50 PM: Tech ETA to be confirmed. We are waiting for the site building manager to to arrange access to the roof where our equipment is located. Updates will be provided as soon as possible. Update 03/04 10:50 am: Opticomm Technician on the way to site. Further updates will be provided soon. Outage Start 2025-04-01 09:50:00 +11:00 Outage End 2025-04-03T17:21:06+10:00 impacted Locations 7ILR : Illawarra Road Stage 2 Marrickville 2204ILWR : Hmlet -
2025-03-27
Description We would like to inform you that our network is currently experiencing a partial outage in Point Cook, VIC 3030 (ALMN). This issue is affecting some services. we are still investigating. Update 27/03 12:20 : OptiComm advises that our network is experiencing an issue at Point Cook, VIC 3030 (ALMN exchange). An emergency reboot of network equipment is required, and affected services are expected to be offline for approximately 60 minutes. The reboot will commence in the next 15 minutes. We apologise for the inconvenience caused. Outage Start 2025-03-27 11:40:00 +11:00 Outage End 2025-03-27T13:47:11+10:00 impacted Locations ALMN: Alamanda -
2025-03-24
Description OptiComm wishes to advise there is currently an unscheduled outage impacting FTA services in Docklands, VIC 3008. Outage Start 2025-03-24 10:31:00 +11:00 Outage End 2025-03-25T11:15:33+10:00 impacted Locations MELQ : Melbourne Quarter -
2025-03-20
Description Opticomm wishes to advise of a planned maintenance period taking place 20/03 from 08:00 - 16:00 AEDT. During this period, services will be impacted on a rolling basis for up to an hour per interruption Outage Start 2025-03-20 08:00:00 +11:00 Outage End 2025-03-20 16:00:00 +11:00 Outage Duration 8 Hours impacted Locations ALMN : Alamanda LIFE : Life -
2025-03-11
Description Opticomm wishes to inform you of a scheduled network event. Engineers will be performing planned maintenance at YABD in Alphington, VIC. During the maintenance window customers will be disconnected from the network and unable to reconnect for up to 2 hours. This maintenance is to complete a backhaul upgrade with our third-party carrier to ensure the ongoing reliability and performance of the network. We apologise for any inconvenience. Outage Start 2025-03-11 00:00:00 +11:00 Outage End 2025-03-11 03:00:00 +11:00 Outage Duration 3 Hours impacted Locations YABD : YarraBend -
2025-03-05
Description Opticomm wishes to advise of an upstream network maintenance being performed by our backhaul provider Telstra, Maintenance period of 00:00 - 06:00 AEDT on the 5th of March. During this period, services will experience an interruption of up to 1.5 hours Outage Start 2025-03-05 00:00:00 +11:00 Outage End 2025-03-05 06:00:00 +11:00 Outage Duration 6 Hours impacted Locations ALMN : Alamanda HARP : Harpley HARQ : Harpley Town Centre LIFE : Life -
2025-03-02
Description Opticomm wishes to advise of a Telstra backhaul planned network maintenance period taking place on 02nd March 2025 from 00:00 AEDT to 06:00 AEDT. During this period, services at BRIC are expected to be impacted by total service loss for up to 5 mins. Outage Start 2025-03-02 00:00:00 +11:00 Outage End 2025-03-02 06:00:00 +11:00 Outage Duration 6 Hours impacted Locations BRIC : Burwood Brickworks -
2025-02-26
Description • Details: We are upgrading the OLT software to enhance network stability and thus there will be loss of all internet services during the maintenance window. Outage Start 2025-02-26 00:00:00 +11:00 Outage End 2025-02-26 06:00:00 +11:00 Outage Duration 6 Hours impacted Locations AGCK : Armstrong Creek ASPR : Aspire ASWE : Aspire West AURA : Aurora CIRC : Circa Apartments CLBD : IQ ENCR : Encore JUNC : The Junction KEW3 : 35 Kenny St KEWO : Hannaville Apartments LICR : 402 Liverpool Road MERY : 33-37 Mentmore Ave NCLE : 141-161 New Canterbury Road QUEN : The Queen RDST : Redstone REKO : Kogarah Grand STBK : Stonybrook STCL : St. Claire STKO : Premiere STMZ : St Moritz VILA : Villawood Place VINE : Victoria and Vine VIVI : Vista Victoria WTWD : Westwood YAGA : Yaringa AGCC : Armstrong Creek C AURB : Aurora CAA ADTRAN DUNO : Due North HACT : 15-21 Hampton Court Road HGST : 143 High St, Preston LCCN : 205 Hardys Rd, Lifestyle Communities MOKO : Monument NICA : The Nielsen Apartments Carlton REK5 : Gallery Collective Kogarah REK8 : The Monroe RUBU : The Ruby SCOM : Sawtell Commons VIKO : Victoria & George WILL : Willow YAGD : Yaringa DASAN -
2025-02-25
Description Engineers will be performing planned maintenance at BRIC in Burwood, VIC. During the maintenance window customers will be disconnected from the network and unable to reconnect for up to 2 hours. This maintenance is to complete a backhaul upgrade with our third-party carrier to ensure the ongoing reliability and performance of the network. We apologise for any inconvenience. Outage Start 2025-02-25 00:00:00 +11:00 Outage End 2025-02-25 03:00:00 +11:00 Outage Duration 3 Hours impacted Locations BRIC : Burwood Brickworks
| Description | Opticomm wishes to inform you of a scheduled network event. Engineers will be performing planned maintenance at YABD in Alphington, VIC. During the maintenance window customers will be disconnected from the network and unable to reconnect for up to 2 hours. This maintenance is to complete a backhaul upgrade with our third-party carrier to ensure the ongoing reliability and performance of the network. We apologise for any inconvenience. | |
|---|---|---|
| Outage Start | 2025-03-11 00:00:00 +11:00 | |
| Outage End | 2025-03-11 03:00:00 +11:00 | |
| Outage Duration | 3 Hours | |
| impacted Locations |
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Scheduled Maintenance
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Geelong, South Melbourne, Hampton, Brunswick, Belmont, Templestowe VIC 2025-05-20
Type: Scheduled Title: #1301 – Network Maintenance - Geelong, South Melbourne, Hampton, Brunswick, Belmont, Templestowe VIC Start Date/Time: 2025-05-20 07:00:00 End Date/Time: 2025-05-20 09:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
Erskineville, Marrickville, Alexandria, Sumer Hill, Ashfield, Croydon Park, Wiley Park and Peakhurst NSW 2025-05-21
Type: Scheduled Title: #1306 – Network Maintenance - Erskineville, Marrickville, Alexandria, Sumer Hill, Ashfield, Croydon Park, Wiley Park and Peakhurst NSW Start Date/Time: 2025-05-21 03:00:00 End Date/Time: 2025-05-21 05:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
Heidelberg, Greensborough, Bundoora, Doncaster, Coburg, Ivanhoe, Mill Park VIC 2025-05-22
Type: Scheduled Title: #1302 – Network Maintenance - Heidelberg, Greensborough, Bundoora, Doncaster, Coburg, Ivanhoe, Mill Park VIC Start Date/Time: 2025-05-22 07:00:00 End Date/Time: 2025-05-22 09:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
Bellevue Hill and Maroubra NSW 2025-05-22
Type: Scheduled Title: #1307 – Network Maintenance - Bellevue Hill and Maroubra NSW Start Date/Time: 2025-05-22 03:00:00 End Date/Time: 2025-05-22 05:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
Brisbane and Sydney 2025-05-27
Type: Scheduled Title: #1305 – Network Maintenance - Brisbane and Sydney Start Date/Time: 2025-05-27 00:00:00 End Date/Time: 2025-05-27 02:00:00 Timezone: Melbourne, AU (AEST/AEDT)
Past Incidents
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2025-05-15
Type: Scheduled Title: #1294 – Network Maintenance - Penrith, Jamisontown and Kingswood NSW Start Date/Time: 2025-05-15 03:00:00 End Date/Time: 2025-05-15 05:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
2025-05-14
Type: Scheduled Title: #1293 – Network Maintenance - Castle Hill and Asquith NSW Start Date/Time: 2025-05-14 03:00:00 End Date/Time: 2025-05-14 05:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
2025-05-13
Type: Scheduled Title: #1282 – Network Maintenance - Penrith, Cranebrook, Epping, North Wollongong NSW Start Date/Time: 2025-05-13 07:00:00 End Date/Time: 2025-05-13 09:00:00 Timezone: Melbourne, AU (AEST/AEDT) Type: Scheduled Title: #1287 – Network Maintenance - Coburg, Mt Waverley, Campbellfield, Mordialloc, Officer VIC Start Date/Time: 2025-05-13 07:00:00 End Date/Time: 2025-05-13 09:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
2025-05-08
Type: Scheduled Title: #1270 – Upstream Network Maintenance - QLD Start Date/Time: 2025-05-08 00:00:00 End Date/Time: 2025-05-08 06:00:00 Timezone: Melbourne, AU (AEST/AEDT) Type: Scheduled Title: #1278 – Network Maintenance - Emu Plains, Marrickville, Glenmore Park, Warriewood NSW Start Date/Time: 2025-05-08 07:00:00 End Date/Time: 2025-05-08 09:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
2025-05-07
Type: Scheduled Title: #1272 – Network Maintenance - Box Hill, Blackburn, Balwyn VIC Start Date/Time: 2025-05-07 06:00:00 End Date/Time: 2025-05-07 09:00:00 Timezone: Melbourne, AU (AEST/AEDT) Type: Scheduled Title: #1276 – Network Maintenance - Westmead, Ashfield, Asquith, Castle Hill NSW Start Date/Time: 2025-05-07 07:00:00 End Date/Time: 2025-05-07 09:00:00 Timezone: Melbourne, AU (AEST/AEDT) Type: Scheduled Title: #1277 – Network Maintenance - Bokarina, Broadbeach, Buddina QLD Start Date/Time: 2025-05-07 07:00:00 End Date/Time: 2025-05-07 09:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
2025-05-06
Type: Unscheduled Title: #1290 – Network Incident - Richlands QLD Start Date/Time: 2025-05-06 08:00:00 End Date/Time: 2025-05-06 08:45:00 Timezone: Melbourne, AU (AEST/AEDT) -
2025-04-28
Type: Scheduled Title: #1265 – Network Maintenance - Collingwood, Hawthorn, Glen Iris, Fitzroy North, Vermont South VIC Start Date/Time: 2025-04-28 06:00:00 End Date/Time: 2025-04-30 09:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
2025-04-19
Type: Unscheduled Title: #1266 – Network Incident - 21-25 Carl Street, Woolloongabba QLD Start Date/Time: 2025-04-19 17:30:00 End Date/Time: 2025-04-25 12:30:00 Timezone: Melbourne, AU (AEST/AEDT) -
2025-04-17
Type: Scheduled Title: #1250 – Upstream Network Maintenance - Rothwell QLD Start Date/Time: 2025-04-17 00:00:00 End Date/Time: 2025-04-17 03:00:00 Timezone: Melbourne, AU (AEST/AEDT) Type: Scheduled Title: #1252 – Upstream Network Maintenance - VIC Start Date/Time: 2025-04-17 00:00:00 End Date/Time: 2025-04-17 03:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
2025-04-02
Title: #1249 – Network Incident - Montclair Ave, Glen Waverley, VIC Start Date/Time: 2025-04-02 06:45:00 End Date/Time: 2025-04-02 09:45:00 Timezone: Melbourne, AU (AEST/AEDT) -
2025-03-06
Title: #1211 – Emergency Maintenance Notification - 370 Smith Street Collingwood VIC Start Date/Time: 2025-03-06 07:00:00 End Date/Time: 2025-03-06 11:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
2025-03-05
Title: #1197 – Network Activity Update - 370 Smith Street Collingwood VIC Start Date/Time: 2025-03-05 08:00:00 End Date/Time: 2025-03-05 11:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
2025-02-26
Title: #1186 – Network Maintenance - 19 Kombi Street Bokarina QLD Start Date/Time: 2025-02-26 07:00:00 End Date/Time: 2025-02-26 09:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
2025-02-25
Title: #1200 – Network Activity Update - 3 Mckillop Street Rothwell QLD Start Date/Time: 2025-02-25 06:00:00 End Date/Time: 2025-02-25 10:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
2025-02-20
Title: #1178 – Network Maintenance - 301 King Street Melbourne VIC Start Date/Time: 2025-02-20 07:00:00 End Date/Time: 2025-02-27 09:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
2025-02-19
Title: #1183 – Upstream Network Maintenance - 153 Government Road Richlands QLD Start Date/Time: 2025-02-19 05:00:00 End Date/Time: 2025-02-19 07:00:00 Timezone: Melbourne, AU (AEST/AEDT)
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